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Help

Are you a service or organisation and would like to add your service to the directory?

If you would like to add your organisation to the Family Information Directory, please download our  Creating a New Directory Record - Registration Instructions [PDF 6.4KB] or watch our walk-through YouTube video:

If your organisation is already on the directory, please follow our Amending a Directory Record - Registration Instructions [PDF 5.4MB]

If you have already registered but have forgotten your username and password, please contact us at: FID@cumbria.gov.uk


Now you have created your directory record, we have provided another set of instructions - How to Upload Information to Your Directory Record [PDF 4.8MB] showing you what information is needed to make your directory record well informed and easy to find. 


Need more help?

If you still have questions about your account or creating a new account, email us at: FID@cumbria.gov.uk


Contacting and Forwarding information to the SEND Teams

If you think your child may have special educational needs, contact the Special Needs Co-ordinator or SENCo in your child's school or nursery.

If you wish to discuss your child's needs,please contact the Special Educational Needs and Disability Teams, whose contact details are below:

Please forward infomation securely via Egress to the local Inclusion Service as follows: 

Allerdale and Copeland
Inclusion.AandC@cumbria.gov.uk 
West Cumbria House, Jubilee Road, Workington, CA14 4HB
Tel: 01946 506211

Barrow and South Lakes
Inclusion.BandSL@cumbria.gov.uk
Barrow: 4th Floor, Craven House, Michaelson Road, Barrow-in-Furness, LA14 1FD
Kendal: County Offices, Busher Walk, Kendal, LA9 4RQ
Tel: 01229 407403

Carlisle and Eden
ice@cumbria.gov.uk
Cumbria House, 117 Botchergate, Carlisle, CA1 1RD
Tel: 01228 226843


Access to the SEND Social Work Service is initially through contacting the central hub on: 0333 240 1727


You can also download the new Inclusion/SEND structure charts from here!


Our Cumbria SEND Information, Advice and Support Service (SEND IAS) can also give you advice about SEN.


Help with searching

The search bar lets you search using any combination of category, keywords and location.

  • Category - use this if you know the type of results you want to find

  • By Keywords - type one or more words to describe what you are looking for (e.g. Assessment)

  • By Location - use this to find results which serve your location.  Try a place name such as Barrow, or postcode (CA3 8NA or CA3) etc.

More advice on keyword searching

Typing in a word or a few words into the keywords box brings you back all entries that contain at least one of the words you have entered.  You can also use special characters to limit your results more closely.

The plus sign (+) before a word means that each of the results must contain that word, so the example search below brings back only record results containing both of the words housing and advice, for example:

+assessment +advice

Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example:

"badminton club"

Using search filters

Once you have your search results, you may be able to improve them still further by selecting one or more of the search filters which are displayed in lists to the right of your results.  These filters allow you to limit results by subject area (such as 'Money Matters'), and by user group (such as 'Carers') and so on.  The more use you make of the filters, the more focused your results will be.

Sorting your research results

You can change the sort order of your search results using the options that are shown in the section just above your results.  Depending on the type of search that you have done, your results can appear in any of the following sort orders:

  • Sorted by relevance (i.e. the best match to your search)
  • Sorted alphabetically (i.e. A-Z order of title with numbers first)
  • Sorted by distance (only if you have done a full postcode search)
  • Sorted by user rating (i.e. results that have been given the highest rating by other users first)
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